When installing the Oxen Wallet, overzealous antivirus software can sometimes block the wallet or some of its components from functioning, or even delete them entirely. To avoid these issues on Windows, follow the below steps.
Note: when you reach Step 6 (downloading the Oxen Wallet), ensure you are downloading the Wallet directly from an official source: either here on the Oxen Docs, or on the official Oxen Github releases page.
1. Create a folder called “Wallet” at the root of your C: drive (or another convenient location)
2. Open your antivirus program and go to “Manage Exceptions”, “Exceptions”, or similar:
3. Click “Add an exception” or similar:
4. Select your Wallet folder as the location for the exception:
5. Disable protection features for this folder:
6. Download the latest version of the Oxen Wallet directly into the Wallet folder:
7. Run the Oxen Wallet installer and select the Wallet folder as the install location:
8. Check your antivirus program’s firewall and ensure all executables named “Oxen xxx” are permitted through the firewall:
Congratulations! You can now proceed to our GUI Wallet setup guide as normal.
9. If you’re using Bitdefender specifically, and your wallet still does not function after following the above steps exactly, disable Advanced Threat Detection under Features: